Coca-Cola Beverages Zambia
Quality Assurance Technologist
Closing Date 2025/04/15
Reference Number CCB250409-3
Job Title Quality Assurance Technologist
Job Category Manufacturing
Company Coca-Cola Beverages Zambia
Job Type Permanent
Location – Country Zambia
Location – Province Not Applicable
Location – Town / City LUSAKA
Job Description Key Purpose Statement
The primary role of the QA Technologist is maintenance of the Quality Assurance system – to ensure that all the operational requirements are managed to meet the product and packaging quality requirements as set by CCBA and the Coca-Cola Company and adhere to the required applicable local regulatory requirements.
Key Duties & Responsibilities Key Outputs and Accountabilities

1. Understand and Implement Business Strategic Priorities
   • Align Quality goals and objectives with Business Strategic Priorities
   • Engage with internal customers to develop partnerships and capability
   • Leads the implementation of Quality (Control) at source and the development of the Quality Assurance function at plant level

2. Ensure that Product and Package Quality meets Legal, Internal and TCCC Requirements
   • Maintenance of the Quality system and ensure CCBA and TCCC standards are met
   • Ensure Quality Governance, Good Manufacturing Practice and Good Laboratory Practice standards are maintained in all facilities
   • Review and Interpretation of SPC data and ensuring that this knowledge is extended to the production lines
   • Monitor the implementation of the non-conformance program. Final decision on rejections lies with the QAT
   • Ensure that the Sanitation Matrix is adhered to and ensure that data is reviewed by the QC
   • Review all quality related data and ensure that daily data review routines are kept by QCs. Implement corrective action for data integrity issues
   • Ensure that corrective action is taken by the relevant responsible individuals
   • Ensure that all quality related packaging and ingredient problems are properly documented, reported to the suppliers via procurement and review corrective action plans presented by suppliers.
   • Review suitability of level 1 and level 2 Quality KPI’s for SC Ways teams

3. Manage the Quality and Laboratory Environment
   • Lead the CCBA QAQC function
   • Manage laboratory Equipment and Consumables
   • Ensure that SPC and Capability Surveys as well as Trade Quality and age surveys are done at required frequencies
   • Oversee specialised testing e.g. Micro. Ensure that results are reviewed and assist production team leaders with trouble shooting and resolving of micro issues in the plant
   • Develop Quality Capability (Skills, Competence & Succession)
   • Ensure that relevant reporting is done as per reporting schedules
   • Manage Pest Control Programme
   • Run the Sensory Evaluation Programme

4. Drive Problem Solving and Continuous Improvement Initiatives
   • Ensure that RCA processes relating to quality issues address the relevant root cause
   • Assist production teams with this process where required.
   • Review quality issue trends and ensure that the appropriate RCA process is followed where basic RCA processes does not address the issues.

5. Manage Safety Health and Environmental Standards
   • Ensure compliance with safety, health and environmental policies and procedures where applicable
   • Contribute to the management of sustainable development issues to achieve key sustainable targets (WUR and EUR)

6. Human Resource Management
   • Lead the CCBA QAQC function
   • Manage laboratory Equipment
   • Ensure individual KPIs are aligned to KPIs of Country Management Team
   • People Management
   • Performance Management – On-going, informal performance monitoring, feedback and coaching provided daily or as required
   • Leave processes conducted according to policy
   • Ensure good employee relations

7. Deliver Excellence in Customer Service
   • Identify and communicate customer needs and expectations
   • Build effective relations with internal and external customers
   Skills, Experience & Education Qualifications and Experience

Qualifications
• Minimum requirement: Bachelors Degree in Food Technology, Chemistry, General Sciences
• Added advantage: Work experience in the Beverage Industry

Experience
• At least 3 years working experience in a relevant SHEQ role in the food industry

To apply for this role please visit ccba.erecruit.co