Overview
The ATM Support is responsible for providing specialist support to ensure the maximum uptime and efficiency of the bank's ATM network. This role involves leading and coaching a team to achieve performance targets related to customer experience, cost performance, and risk management. The ideal candidate will be a proactive problem-solver with a strong background in business and people management, committed to maintaining high standards of service and security.

Main Responsibilities
• Lead, coach, and motivate a team to ensure they deliver on performance objectives, manage customer queries, and adhere to service level agreements (SLAs).
• Monitor and manage the ATM network to ensure at least 95% uptime and resolve cash send and other service-related queries.
• Oversee the management of external vendors and the processing of their payments.
• Develop and implement best practice procedures to optimize ATM performance.
• Ensure all cash and assets are secured, and that all activities comply with regulatory requirements and internal policies.

Required Qualifications and Skills
• Education: A Further Education and Training Certificate (FETC) in Office Administration or a related field.
• Experience: Proven experience in people management, with a focus on coaching, feedback, and team motivation. Strong background in business management, including meeting deadlines and managing stakeholder expectations.
• Technical and Soft Skills: Expertise in managing SLAs and budgets. Strong understanding of risk management and regulatory compliance. Excellent communication and leadership skills with the ability to create an empowering work environment.