Overview
Radisson Hotel Group is seeking a passionate and service-driven Guest Service Manager to lead its dynamic front office operations. This role is central to ensuring a seamless guest journey, from arrival to departure, by combining strong leadership with a commitment to delivering exceptional hospitality. The ideal candidate thrives in a fast-paced environment, embodies the Yes I Can! spirit, and inspires their team to create memorable experiences for every guest.

Main Responsibilities
• Lead and supervise the front office team, ensuring smooth daily operations and consistent delivery of world-class guest service.
• Act as a key point of contact for guests, handling inquiries, resolving issues, and ensuring personalized experiences.
• Drive service excellence through hands-on leadership, clear communication, and proactive problem-solving.
• Support the wider hotel team by fostering collaboration, maintaining high service standards, and modeling professionalism.
• Monitor and optimize guest satisfaction while upholding brand values and standards.

Required Qualifications and Skills
• Diploma in Hospitality or a related field.
• Minimum of 5 years’ experience in a supervisory role within hospitality, with proven expertise in front office operations.
• Strong working knowledge of Opera Systems (mandatory).
• Demonstrated hands-on experience in delivering exceptional guest service.
• Flexible, positive, and solutions-oriented mindset with excellent attention to detail.
• Strong interpersonal and communication skills, with the ability to motivate and work effectively within a team.
• Passion for creating extraordinary guest experiences and handling challenges with creativity and professionalism.