Description
JOB PURPOSE

Responsible for setting up and accelerating the growth of an active Merchant Banking network in the assigned region. Accountable for all related financial, service, risk and governance KPIs in the allocated region.

JOB RESPONSIBILITIES:

Sales & Business Growth (40%)
 Recruit merchants in line with the required monthly targets.
 Execute merchant onboarding strategy.
 Deployment of merchants.
 Drive visibility of the channel (merchants) outlets in the area.
 Sensitize the merchants on commission structure and payment dates/times.
 Ensure correct KYC is completed and submitted for onboarding purposes.
 Increase numeric merchant distribution in each region.
 Conduct quarterly market sizing and providing initiatives to stay ahead of market.
 Responsible for driving regional revenue performance of the merchant banking sales channel.
 Ensuring merchants are correctly priced as policy and regulators

Relationship Management (30%)
 Manage end-to-end customer communication.
 Build and enhance positive working relationships with external and internal stakeholders.
 Drive merchant reward programmes in the region.
 Ensure merchants receive all relevant training.
 Sending merchant statements in instances when the system fails.
 Ensure merchants have better experience by placing them on bank platforms e.g.: E-tracer.
 Performing merchant reconciliation with merchants when queries arise.
 Ensuring Region Active rate of channel is attained on weekly basis.
 Analyzing the inactive report to improve operational efficiency.

Vendor / TDR Management (20%)
 Training of TDRs.
 Assigning merchants to the TDR territories.
 Resolving TDR queries.
 TDR performance monitoring.

Risk, Compliance & Controls (10%)
 Implementation and closure of audit findings.
 Implementation and closure of regulatory inspection findings.
 To report to the RCSA (Risk Register) monthly and ensure implementation of controls against open risks.
 To report risk events within 24 hours to 3 days of occurrence and ensure closure of open action plans.

CONTACT:

 External: Local regulators on statutory matters.
 Internal: Retail banking departments, Information Technology team, branch operations and channels.

Requirements

QUALIFICATIONS & EXPERIENCE:

 Grade 12 Certificate with 5 credits or better; including English and Mathematics.
 Degree in a related field.
 4 years in the banking industry.
 Understanding of agency banking models and regulatory requirements.
 Understanding of relevant legislation e.g. KYC, anti-money laundering, banking code.
 Demonstrated complaint handling and skills certifications.

CORE COMPETENCIES:

 Drive for results
 Communication and presentation skills
 Customer Service Orientation
 Analytical skills
 Research skills
 Decision-making and problem solving
 Attention to detail
 Teamwork

Work Level
Skilled

Job Type
Permanent

Salary
Market Related

EE Position
No

Location
Zambia

Apply now to

https://zanaco.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6Cpou3ktpvROhSqni_BGkK6j0B5-DAxw1zO4hbXjBcRrH9iZsEV0yWiLS4MJRWRggcGEkO73DFuwOCBdWK-eIRsdNdJZxf-V2_zqOEymtECF2HQ