Reference Number
HCBPTP071725
Description
JOB PURPOSE
To lead and be responsible for the Transaction Products portfolio and for transaction product management and new transaction product development for all customer segments of Zanaco with a view of improving customer experience within the Bank while maintaining established controls and processes. To drive the department’s transaction product development and management agenda under the supervision of the Product Portfolio Management Head.
JOB RESPONSIBILITIES
• Defining and driving the strategy and road map for the Transaction Banking Products.
• Managing the entire transaction product portfolio life cycle from new product development to review and monitoring.
• Identifying market requirements for current and future products in liaison with stakeholder departments.
• Develop and manage a transaction products go-to-market plan, working with all stakeholder departments to execute.
• Maximizing business value from transaction products, optimizing transaction products to achieve the business goals while maximizing return on investment.
• Work with sales, marketing, channels and innovation teams to identify and understand needs and opportunities.
• Analyze customer and end-user engagement metrics and make data-driven decisions about future transaction product improvements.
• To understand customers current and anticipate their future transaction needs through regular interaction with relevant stakeholders.
• Recommend new transaction products to develop and existing transaction products to decommission based on customer needs analysis and transaction product performance reviews
• Work closely with the marketing and sales teams to ensure the successful adoption of new transaction product features and functionality
• Under the supervision of the Product Portfolio Management Head, translate business needs into requirements, drive consensus, including developing transaction product success metrics.
• Identifying and conducting interactions with external transaction products stakeholders and key opinion formers.
• Input in discussions and decisions around product development options (i.e. buy vs build vs outsource/partner)
• Attending key product events and keeping abreast of all relevant competitor activities as well as transaction product reports and findings.
• Prepare periodic product performance reports and presentations to the various business units
• To manage all aspects of the department’s policies, objectives and initiatives that relate to transaction products.
• To work in close collaboration with stakeholder departments to optimize transaction products delivery through the Bank’s channels and give them the necessary promotions.
• Any other duties that will be assigned by the Head Product Management in line with the Bank’s overall objectives
Requirements
QUALIFICATIONS/EXPERIENCE
• Education: University Degree in relevant subject
• Minimum Experience: At least eight (8) years in banking with transaction banking, product development and or sales experience
• Product Management experience
• Knowledge of Banking practices and operations, the external environment and regulatory environment.
• Knowledge of the Transaction Banking regulations regarding payments, trade and cash management
• Knowledge of the local market, customers and competitors
• Proven ability to work with a larger cross-functional team
• Experience in financial services and ability to learn fast
• Strong technical skills with knowledge of the bank’s core banking system and configurations
• Strong technical, analytical, troubleshooting and problem-solving skills
• Strong sense of accountability
INTERNAL / EXTERNAL CONTACTS
External:
• Customers
• Third party service providers dealing with transaction product development and similar engagements
Internal:
• Corporate Banking
• Retail Banking
• Commercial
• Agribusiness
• Treasury
• Operations
Work Level
Skilled
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Lusaka
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