DEPARTMENT : Airtel Business
VACANCY : Key Account Manager
LEVEL : Assistant Manager
LOCATION : Lusaka, HQ

JOB PURPOSE

To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation. Maximize direct and indirect revenue through the supervision of Sales Representatives.

CORE RESPONSIBILITIES ARE:

• • Ensure Growth of portfolio through building client relationships and service coverage
• • Build through available applications customer databases with critical information
• • Ensure portfolio productivity
• • Work in close collaboration with key stakeholders across functions to deliver value to clients
• • Build full understanding of portfolio wallet share, market share, product penetration and revenue market share
• • Keep relevant stakeholders informed of sales problems and production status.
• • Relationship management and retention by contacting and visiting old and prospective customers to determine needs.
• • Maintaining sales records and preparing sales reports as required
• • Ensuring a minimum of 80% product penetration with clients through visits that will alert them to new or improved products/services.
• • Management of subs market share within these corporates through corporate mining
• • Churn Management
• • Increase revenue through various strategies such as managing usage and retention activities with the large Corporates/organizations
• • Effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Degree in Business Administration, Engineering, ICT
• • Strength in Finance for non Finance Managers and / or basic accounting knowledge

Relevant Experience:

• • 5 years experience in Account Management practice or B2B sales environment
• • 6 – 8 years experience in a customer facing role
• • Excellent knowledge of ISP products within a product family policies and practices
• • High personal standards and goal oriented
• • Excellent presentation skills
• • Strong Self-Starter and motivated
• • Strong analytical skills and problem solving skills

COMPETENCIES REQUIRED FOR THE POST

• • Ability to work and deliver under pressure and squeezed timelines.
• • Good interpersonal skills
• • Demonstrated ability to work in an ambiguous and fast paced environment
• • Ability to work effectively in a team environment as well as individually
• • Ability to build strong relationships in a matrix environment

CLOSING DATE:
Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. The closing date for receiving applications is Friday, 18th July, 2025

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, and ethnic grouping.

Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.